Voice Agent Jobs at Genpact

  • 10 months ago

Job Description

Unlock Your Career Potential as a Voice Agent – Process Associate.

Are you ready to embark on a journey where your natural curiosity meets endless opportunities for growth? Look no further than Genpact, where innovation, technology, and humanity converge to create impactful transformations in the corporate world. As a global leader with a startup spirit and over 115,000 passionate minds, we’re on a relentless pursuit of better, both for our clients and ourselves.

Join the Movement

Genpact invites you to become a part of our dynamic team in Johannesburg as a Voice Agent – Process Associate, specializing in English. This role is pivotal in combating fraudulent activities through efficient telephone assistance, ensuring client satisfaction and resolving issues promptly.

Responsibilities

As a Fraud Telephone Assistant, your responsibilities will include:

  • Detecting fraudulent activities by analyzing data
  • Providing exceptional customer service by addressing inquiries and resolving issues
  • Reviewing and updating customer accounts as necessary
  • Handling inbound and outbound calls in English and Spanish
  • Adhering to compliance policies and maintaining high-quality standards

Qualifications We Seek

Minimum Qualifications:

  • High school diploma
  • Proficiency in English (85%)
  • Basic knowledge of Word, Excel, and internet navigation
  • Flexibility with schedules
  • B1 English Level Minimum

Preferred Qualifications/ Skills:

  • Background in customer service (desired but not mandatory)
  • Experience in fraud detection (desirable but not a must)
  • Relevant experience in a similar role

What We Offer

Genpact provides a supportive work environment where you can thrive and grow. Here’s what you can expect:

  • Competitive salary and benefits, including Medical Aid and Retirement benefits
  • Opportunity to work in a multicultural environment
  • Access to various technical and soft skills training
  • Development opportunities in a growing multinational company

Apply Today!

If you’re ready to unleash your potential and contribute to a world that works better for people, apply now for the Voice Agent – Process Associate role in Johannesburg. Please note that if you don’t receive a response within 30 days, your application for the current recruitment process may not have been successful.

Genpact is committed to diversity, inclusion, and creating a dynamic work environment. We value integrity, respect, customer focus, and innovation. For more information about Genpact and our culture, visit www.genpact.com and follow us on social media.

Important Note: Genpact does not charge fees for job applications, nor do we require applicants to pay to participate in the hiring process. Be cautious of scams that request payment for application processing or training materials.

Job Details:

  • Job Title: Voice Agent – Process Associate
  • Location: Johannesburg, South Africa
  • Schedule: Full-time
  • Education Level: None
  • Job Posting: March 19, 2024
  • Unposting Date: Ongoing

Join us at Genpact, where every day brings new challenges and opportunities for growth. Let’s embark on this journey together towards a better future.
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