Job Title: Customer Logistic Service Agent
Company: Philips
Job Description
You are responsible for
• Consolidating shipment reports, deliveries and return orders on a weekly basis;
• Confirming order details such as order date, payment terms, items, order quantities and unit price;
• Validating stock availability, customer credit checks and back orders.
• Collaborating with finance to resolve overdue disputes;
• Utilizing ERP systems such as UPS and SAP to cross reference stock and rectifying discrepancies that arise due to supply chain complexities;
• Monitoring back-orders and estimated time of arrival and communicating such to internal and external consumers;
• Meeting quality, productivity, turnaround time and other expectations (Ensure orders are placed within agreed upon timeframes);
• Extracting orders that are received via orderwise, surgicom, mymarket;
• Resolvingcustomer queries and complaints within a 24-hour time frame;
• Completing ODS (Order data sheet) and sends to CFC (Customer Fulfilment Centre) within agreed upon time frame;
• Booking orders out of the UPS system in accordance to the delivery note
• Monitors orderwise, surgicom and mymarket with support from the consumables team.
• Investigates stock variances between ERP systems.
• Conducts quarterly wall to wall stock counts to ensure physical inventory in aligned with the EPR systems.
• Monitors weekly cycle counts with 3pl.
• Effective management of return orders following RMA procedure.
• Resolves both equipment and consumable disputes timeously with finance to clear AR.
• Management of 3rd party equipment orders, from order placement to delivery at customer.
• Consolidates shipment reports, deliveries and return orders on a weekly basis.
• Confirms order details such as order date, payment terms, items, order quantities and unit price.
• Validates stock availability, customer credit checks and back orders.
• Monitors back-orders and estimated time of arrival and communicating such to internal and external consumers.
• Extracts orders that are received via orderwise, surgicom and mymarket
• Resolves customer queries and complaints within a 24-hour time frame.
• Completes ODS’s (order data sheet) as orders are received within agreed upon time frames.
To succeed in this role, you should have the following skills and experience
• Degree in logistics;
• 2 years of experience;
• Customer centric;
• Attention to details;
• Good communication skills;
• Effective time management.
• Good Excel skills
• Capacity to work on SAP would be beneficial
Employment Equity
The Company’s approved Employment Equity Plan and Targets will be considered as part of the recruitment process. As an Equal Opportunities employer, we actively encourage and welcome people with various disabilities to apply. Only apply for this role if you are a South African Citizen by birth or Naturalization prior to the 27 April 1994
In return, we offer you
A meaningful career, with new challenges in our dynamic organization, working in an encouraging multinational and multicultural environment. We are happy to provide you with this opportunity to work with new technologies. You will be surrounded by passionate and committed, colleagues who share your ambition to create outstanding customer experiences. Your work will be ambitious and full of opportunities for growth. Variety and challenge will be part of your daily routines.