Sun International invites candidates to apply for the Receptionist Position at one of their hotels. Apply Now!
Job Purpose
Responsible to provide exceptional, personalised customer service to guests on arrival and throughout their stay in the hotel to ensure that their stay is worth remembering.
Responsibilities:
• Acknowledge and greet all guests with a friendly smile and treat guests with respect at all times
• Interact with guests and provide professional service standards and relevant solutions
• Inform customers about business unit facilities, products and current promotions
• Perform check-in and check-out of guests; including cutting of keys; preparing bills and taking payments, etc.
• Take and pass on messages to guests
• Handle special requests from guests; identify customers and understand their preferences
• Build good relationship and rapport with guests to make them feel comfortable and address any complaints they might have in a very courteous manner to protect the image of the hotel
• Keep clear and comprehensive records of guest room bookings and all billings for accountability and future reference
• Attend to all routes of room bookings, such as online, phone, and in person, to ensure that reservations are not left hanging but attended to promptly to keep the hotel business running
• Report issues of housekeeping, maintenance and malfunctioning appliances to the relevant department for quick repair in order to ensure guests comfort and satisfaction
• Administer own float and conduct cash-ups at the end of the shift
• Keep Reception desk clean at all times and always maintain proper decorum
• Interact with guests and provide professional service standards and relevant solutions
Requirements:
• Minimum requirement: Grade 12, Hotel Diploma advantageous
• Two (2) years minimum experience in a customer service environment
• Hotel front desk experience is an added advantage
Skills and Knowledge:
• Ability to work shifts that meet operational requirements, including night shift
• Physically able to move around and stand for extended periods of time
• Knowledge of an additional language (relevant to market) is an advantage
• Excellent Communication skills
• Proficient computer skills (MS Office and Opera PMS)
Equity
Preference will be given to employees from the designated groups in line with the provisions of the Employment Equity Act, No. 55 of 1998, SISA internal recruitment policy as well as units employment equity plans.
Location: Maslow Sandton
Job Reference: 5499
Closing Date: 23 May 2022
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