Order Processor Clerk | Aarden Solar

  • 2 years ago

Job Description

Aarden Solar, a division of Murray & Roberts Limited invites suitably qualified candidates to apply for the position of Order Processing Clerk to be based in Midrand, Gauteng. The successful candidate will be responsible for monitoring and ensuring that all portal and e-commerce orders and purchases are running smoothly and quantities are correct. They will need to contact customers to follow up on payments or any other matter after the salesperson quoted the customer. They will need to fill the communication gap between the client and the warehouse.

Job description
▪ Receiving orders from customers via mail, phone, or other electronic means.
▪ Obtaining customers’ details and billing information, and entering the information correctly on the order form.
▪ Notifying departments when supplies of items are low, or when orders could deplete available supplies.
▪ Informing customers about prices, shipping dates, and anticipated delays.
▪ Preparing invoices, shipping documents, and contracts.
▪ Forwarding information to the correct departments for delivery of the order.
▪ Inspecting outgoing orders to ensure compliance with customer specifications.
▪ Reviewing orders for completeness and forwarding incomplete orders for further processing.
▪ Liaising with production, sales, shipping, warehouse, or delivery personnel to trace or accelerate shipments.
▪ Recommending products that will meet or improve upon customers’ needs.

Key Responsibilities
▪ Compile and send quotes to customers
▪ Ensure all client orders are successfully executed
▪ Follow up with clients on payments.
▪ Receive and process the proof of payments
▪ Follow up on backorders with the procurement staff.
▪ Confirm the logistics with the client- in terms of backorders or deliveries.
▪ Ensure payments are cleared and notify the warehouse to pick the order as soon as it is cleared.
▪ Process the orders made online
▪ Double-check the stock levels to alert the procurement manager if any stock has not been purchased again.

▪ Good communicator
▪ Customer service oriented
▪ Systematic and methodical in approach
▪ Self-motivated and Dependable

Minimum requirements
▪ At least 2 years of experience in the electrical/distribution and/or wholesale industry.
▪ Bachelor’s degree in business and/or finance.
▪ Matric certificate
▪ Literacy in Microsoft and financial systems are preferred


Job skills