Online Shopping Assistant | Takealot

  • Industry
  • Grade 12 / Matric
  • 2 years ago

Job Description

Takealot is inviting Job Seekers to apply for the Online Shopping Assistant Vacancy. Apply Now!

takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant – Seasonal to join our team in Cape Town.

We are a young, dynamic, hyper growth company looking for smart, young, creative, hardworking people to join us. We offer market related benefits, a great work environment and a promise that you won’t be bored as long as you are prepared for a challenge and want to build something great
Furthermore, because we operate in a fast-growing, quick-moving environment, we’re looking for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven to simplify and innovate. If you’re results-oriented, self-motivated with attested retail/e- commerce experience, this is your opportunity to kick-start your career.
You will report to the Customer Service Team Leader

Responsibilities:
• Deliver timely, accurate and professional customer service.
• Resolve product or service problems by utulising your listening skills to clarify our customer’s query; assess any service failure to identify the root-cause and take appropriate action.
• Communicate with our customers via phone, email and chat.
• Utilize a variety of software tools to navigate to a resolution.
• Liaise between internal departments to solve our customer queries.
• Take ownership of our customers and ensure their needs are met in accordance with being Africa’s most customer-centric company.

Requirements:
• Customer obsessed and what it means to deliver an exceptional service
• Competitive: Although innovation is important, GREAT requires a lot of work.
• Curious and Teachable: Always questioning the status quo, hungry for knowledge and experience no matter what they already know
• Hardworking
• Smart: Able to identify the root cause of a problem and solve it
• Comfortable working in a fast-paced high-pressure environment and thrive on delivering quality work at hyper-speed
• Collaborative and mindful of the impact of their actions on the team
• Energetic
• Emotionally resilient and comfortable with ambiguity and constant change
• Ability to approach problems logically and with good judgment to ensure the appropriate customer outcome.
• Excellent written and verbal communication skills in English.
• Customer centric, the ability to delight our customers.
• Accountable and responsible, has integrity and takes ownership regardless of whose ‘problem’ it is.
• Ability to navigate the Internet, email, and chat to customer via Instant Messenger tools.
• Flexibility to work rotational shifts which includes weekends, public holidays and night work

Qualifications:
• National Senior Certificate
• Minimum of 6 -12 months customer service experience

The Environment:
takealot.com employees are entrepreneurial and dynamic, smart, customer-centric, fun and have the shared ambition of takealot.com being the leading e-commerce company in Africa.
• We have fun, work hard, take ownership, work in teams to create solutions, and are always open to direct feedback/new ideas on where we can improve.
• We are short on ego and high on output.
• We are doers and not only thinkers, it’s all in the execution after all.
• We love what we do and what we are creating.

We seek to employ Extraordinary Minds, people who:
• are forthright but respectful
• are an expert at doing, who can not only design but also execute
• are analytical, able to use data to make decisions
• are competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours
• are passionate about the potential of e-commerce and delivering a world-class customer experience
• are entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• are able to think about problems from a business perspective using technical and product input
• are curious and challenge the status quo
• are innovative and enjoys iteration
• are collaborative
• will be at the cutting edge of developing new concepts for takealot.com.
• thinks like an owner of the business.
• are SMART, has INTEGRITY and is HARDWORKING

Closing Date: 19 July 2022
Location: Cape Town
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