Netcare – MediCross Division is looking for Customer Care Consultants. Apply Now!
The Customer Care Consultant is responsible for answering phones, patient scheduling and registration, patient
files and the casualty patient waiting area.
Responsibilities:
• Telephone Etiquette
• Attend to patients / customers / visitors both telephonically and in person in a professional manner
• Screening telephone calls or transferring them to other members of staff
• Handling of basic inquiries and taking messages for staff
• Patient Admissions
• Assist patients to accurately complete appropriate forms and documents for the required information
• Capture and record patient medical and personal information on the system in timeously, focusing on
patient and visitors’ needs
• Handling of emergencies
• Refer patients to nursing station immediately
• Assist in transporting the patient to the nursing station if necessary
• Ensure that the patient is handed over to a nurse or practitioner
• Follow up on patient details once patient has been stabilised as per the Standard Operating Procedures
• General tasks
• Responsible for the preparation of the reception area for each working day and have all front desk activities
fully operational at the start of business hours
• Meeting and greeting visitors and directing them to the X-Ray/casualty area once their forms are complete
Requirements:
• Grade 12 or equivalent NQF 4 certificate
• 2 years’ experience
• ME + experience in frontline reception in a clinic/hospital environment
• SAP experience
Competencies:
• Computer Literate
• Knowledge of medical aids
Location: Eastern Cape
Closing Date: 10 December 2021
Click here to apply