Incredible Connection is looking for a Technician. Apply Now!
Incredible Connection is looking for well-groomed, energetic, outgoing, positive and enthusiastic Technician to join their team.
Responsibilities:
• To provide a technical IT repairs service to customers by diagnosing and/or repairing customers’ IT equipment
• Effective diagnosis and/or repair of customers’ IT equipment
• Achievement of technical billing targets
• Effective internal and external customer relationships
• Compliance with safety & security regulations
• Effective teamwork and self-management
Requirements:
• Matric
• Comptia A+ Certified (Essentials and Core)
Competencies:
• Understanding and navigating Active Retail(software)
• In-house training programmes
• Relevant policy and procedural documents
• Sound knowledge of supplier warranty and repair agreements
• Expert knowledge of IT hardware components and repair thereof
• Expert knowledge and experience of software installations
• Networking systems knowledge advantageous
• Excellent MS Office skills
• Excellent customer service skills
• Communication skills
• Sound understanding of IC company vision & objectives
• Thorough understanding of IC branch structure and networks
• Thorough understanding of relevant processes and work systems
• Analysis
• Problem Solving
• Self-Management
• Stress Management
• Excellence Orientation
• Drive (Passion for Results)
• Building Relationships
• Customer Responsiveness
• Verbal and written communication
• Conflict Management
• Active Listening
• Technical Competence
Location: KwaZulu Natal.
Job Reference: JDGRP/2128
Closing Date: 17 December 2021