Helpdesk Agent Learnership X2 at Tsebo

Job Description

Title: Exciting Opportunity: Helpdesk Agent Learner X2 at Tsebo Facilities Solutions

Introduction: Are you eager to kickstart your career in IT support? Tsebo Facilities Solutions is offering a fantastic opportunity for two enthusiastic individuals to join as Helpdesk Agent Learners in Johannesburg, Gauteng. This learnership provides invaluable hands-on experience in providing first-line support for business applications, offering a gateway to a rewarding career in IT. If you’re passionate about technology and ready to learn in a dynamic environment, this could be the perfect opportunity for you.

Job Details:

• Company: Tsebo Facilities Solutions
• Location: Johannesburg, Gauteng, South Africa
• Closing Date: 2024/03/20
• Reference Number: TSE240214-11
• Job Type: Learnerships

About Tsebo Facilities Solutions: Tsebo Facilities Solution is a leading African Integrated Workplace Management Solutions Provider, offering a wide range of services including catering, facilities management, cleaning, and more. As pioneers in the industry, Tsebo specializes in reducing costs, risks, and complexities for clients while enhancing quality, efficiency, and productivity. At Tsebo, people development is at the core of their purpose, ensuring a knowledgeable workforce capable of meeting clients’ evolving needs.

Job Description: As a Helpdesk Agent Learner at Tsebo Facilities Solutions, you will provide essential first-line support for business applications, ensuring timely assistance to divisional, supplier, and on-site system users. Your responsibilities will include:

• Logging and managing support calls through designated platforms.
• Conducting initial troubleshooting and providing 1-on-1 user assistance.
• Escalating unresolved issues to appropriate departments or second-line support.
• Conducting user training sessions and maintaining training materials.
• Participating in client engagement sessions and supporting superiors in system configuration and setup.

Skills and Competencies: To excel in this role, you should possess the following skills and competencies:

• Integrity and resilience.
• Excellent communication and interpersonal skills.
• Attention to detail and strong organizational skills.
• Proficiency in planning, organizing, and controlling work efforts.
• Ability to communicate effectively with users at all levels and maintain professionalism.
• Grade 12 qualification with an NQF4 technology qualification.

Requirements:

• Grade 12 qualification.
• NQF4 technology qualification.
• 6 months learnership.
• 12 Months internship.

Don’t miss out on this opportunity to gain valuable experience and kickstart your career in IT support with Tsebo Facilities Solutions. Apply now and take the first step towards a fulfilling career in technology.

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