E.TV is looking for Customer Care Agent is looking for a Customer Care Agent. Apply Now!
e.tv is South Africa’s biggest independent and free-to-air television channel. Established in 1998, the channel has been in existence for over two decades and appeals to all races, genders, ages and income groups.
Reporting to Customer Care Manager.
The incumbent would be required to respond to, resolve and log all viewer correspondence, monitor transmission, source relevant information, and promote the eMedia brand through excellent customer service.
Responsibilities:
• Correspondence
• Receiving incoming viewer calls and achieving an average call quality of at least 80%.
• Ad-hoc monitoring of transmission of OVHD channels in order to pro-actively identify and report transmission problems.
• Logging all viewer information on our Customer Relationship Management Software and achieving a logging quality of at least 90%.
• Achieving a response quality of at 80% on written platforms.
2.Maintain Customer Relationships
• Resolving and responding to customer queries, complaints, comments and suggestions.
• Providing advice to callers about Open View related issues.
• Promotion of the e and Open View brand names and loyalty to the channel through excellent service delivery.
Requirements:
• Education: National Senior Certificate
• Language: English
• Experience: A minimum of 1years’ experience in Customer Services
Competencies:
• Time management
• Self-leadership
• Managing relationships
• Assertiveness
• Problem solving skills
• Planning skills
• Organising skills
• Decision making skills
• Interpersonal skills
• Mentoring skills
• Persuasiveness
• Communication skills
• Coping under pressure
• Conflict handling skills
Location: Johannesburg
Job Reference: e.tv171
Closing Date: 25 March 2022
APPLY HERE