Introduction
▪ Job Purpose: To deliver a professional, effective and efficient customer service to clients on both incoming and outgoing calls, focusing on increasing company sales and maximizing revenue.
Job description
▪ Key Performance Areas
▪ Receive and promptly answer incoming customer calls.·
▪ Capture customers’ order accurately and timeously on to the UPD on line.·
▪ Develop customer relationships in order to maximize revenue/purchases from the customers and meet individual and departmental sales targets.·
▪ Make outbound calls timeously in order to meet cut-off times and work towards achievement of sales targets and build customer relationships.·
▪ Comply with Good Wholesale and Distribution practice;
▪ Adhere to UPD SOP’s during the process of answering the customers’ calls.·
▪ Record, rectify and report errors to the Manager at the end of each cut-off.·
▪ Comply with and meet operational cost containment targets and stipulated cut-off time and deadlines
Minimum requirements
▪ Experience and Education
▪ Matric or NQF Level 4·
▪ Minimum 1 year in a Customer Service related environment·
▪ Pharmaceutical distribution experience
Job related knowledge and skills
▪ Knowledge of Microsoft Word, outlook and Excel.
▪ Excellent communications skills and telephone etiquette.·
▪ Good knowledge of contact center procedures.
Competencies required
▪ Adhering to Principles and Values·
▪ Presenting and Communicating Information·
▪ Delivering Results and Meeting Customer Expectations·
▪ Coping with Pressures and Setbacks·
▪ Working with People