The City of Cape Town is looking for a Dispatcher. Apply Now!
Responsibilities:
• Process all Water and Sanitation Services service requests, queries, complaints in conjunction with Corporate Call Centre and the maintenance depots.
• Analyse the nature and location of the event.
• Verify the location of the erven against the GIS service layer.
• Accurately capture the relevant work centres and planner groups.
• Analyse the quality of the content in the Notification prior to Dispatching to the Depot. Ensure correctness of the notification
• Dispatch the service requests to the relevant works depots for execution.
• Dispatch emergencies via the communication channels to the relevant operating unit in the field for immediate action (this will include but not limited to radio and handheld mobile devices).
• Monitor all TETRA radio communications channels.
• Monitor data and voice communications that are displayed on the dispatch consoles by following the correct radio protocol.
• Respond to all TETRA radio emergency alarms according to the standard operating procedure.
• Activate technical standby personnel via the communication channels according to standard operating procedure, on receipt of an alarm.
• Maintain good relations with staff throughout the City Comply with the Occupational Health and Safety Act, the Standard Operating
• Procedures / Work instructions, Policies and the requirements of the Quality Management System in the performance of duties
Requirements:
• Grade 12 / Matric
• 12 months’ experience in an Operational Event
• Management and Dispatching environment
• Radio communication experience and logging of incidents on computer (advantageous)
• Computer literacy in MS Office applications
• Must be familiar with the City’s geographical areas
• Excellent written and verbal communication skills.
• Literacy in SAP applications advantageous (C3, Service Request, CIC0, GIS, etc.)
• Must be willing to work shifts in a 24/7 environment
• Prepared to attend continuous training to keep up with technology advancements as system improvements are introduced
• Fully bilingual in at least 2 official languages of the Western Cape
Location: Cape Town
Job Reference: WS 204/21 ext
Closing Date: 12 January 2022
Salary: R163 309 a year