Motus | Europcar is looking for Call Centre Agents. Apply Now!
Are you a young and vibrant individual with strong customer service and telephonic sales skills looking for a great career building opportunity? Are you passionate about customers but yet seek a role with diversity? Then this position at Europcar Contact Centre in Bruma as a Agent: Call Centre would be the ideal stepping stone in your career.
The main purpose of the role is to identify the needs of the customers, match and exceed their needs and expectations with our service offering. Maintain business growth through professional interactions and effective service delivery to booking agents, customers.
Responsibilities:
• Process domestic and international car rental quotations and reservations.
• Demonstrate accurate and current knowledge of products, services, promotions, terms and conditions, processes, rental policies and other general knowledge necessary to perform duties.
• Maximise opportunities to sell rental products and services and use up-selling techniques to promote sales and achievement of departmental targets and goals.
• General information distribution and after sales service.
• Conflict resolution
• Record keeping
• Liaise with internal departments.
Qualifications and Experience Minimum Experience
• 2 years Customer Service/Call Centre experience
Requirements:
• NQF level 4 (Matric or equivalent)
• Computer literate with an intermediate level of comfort with Excel and Outlook.
• Own transport
Competencies:
• Excellent communication skills
• Able to effectively do a needs analysis with customers.
• Listening skills
• Customer Service skills
• Selling skills
• Discipline, compliant to rules and procedures.
• Adaptable: fast learner and shows positive response to change.
• Attention to detail, accurate.
• Persuasion
• Rapport-building skills
• Time management
• Able to display patience and tolerance
Personal Attributes:
• Customer centric
• Consistent, particularly in the application of skills, knowledge, attitude & talents.
• Target orientated
• Patient
• Team player
• Observant
• Resilient: must be able to work under constant measurement and pressure.
• Positive
• Integrity
• Self-motivated
• Self-confident
Important to note: successful candidate will need to be willing to work shift (night and/or weekend) due to the 24 hour contact centre.
Location: Johannesburg, Zulberg Crescent, Bruma
Job Reference: MOT220110-5
Closing Date: 15 January 2022
Click here to Apply