Administrative Assistant | Accor

  • 2 years ago

Job Description

Administrative Assistant
As an Administrative Assistant, you will undertake a multi-faceted role that encompasses the co-ordination and collection of financial information and a variety of secretarial and general administration functions.

What is in it for you
▪ Employee benefit card offering discounted rates in Accor worldwide
▪ Learning programs through our Academies and the opportunity to earn qualifications while you work
▪ Opportunity to develop your talent and grow within your property and across the world!
▪ Ability to make a difference in the local community through our Corporate Social Responsibility activities, like Planet 21

You will be responsible for
▪ Schedule and arrange all appointments for the Hotel Manager /GM
▪ Prioritize all telephone calls and in-person external and internal visitors
▪ Compose correspondence for the Hotel Manager such as welcome letters, guest follow-up letters, including guest resolution when escalated etc…
▪ Support internal hotel projects, tracking necessary action and updating reports as progress is made (i.e. annual budget, strategic plan etc.)
▪ Keep the filing system up-to-date
▪ Maintain trace files and bring forward daily items to act on appropriate tasks
▪ Handle all office administration duties such as mail, phones, photocopying, and office supplies
▪ Schedule One to One Meetings with direct reports and others, take and distribute minutes, and arrange/attend sub-committee meetings as required
▪ Participate in daily & weekly property walkthroughs, ensure minutes are distributed and updated of progress
▪ Assist with and support staff events as appropriate, such as leadership & executive, colleague events, etc…
▪ Create & Maintain an Index with appropriate up to date Standard Operating Procedures
▪ To carry out a variety of secretarial and general admin functions such as stationary supplies, incoming and out going mail, filing, preparation of monthly management reports
▪ To distribute incoming financial information.
▪ Liaise and communicate with all Departmental managers
▪ Involved in projects impacting Operations as and when they arise
▪ Assist in Operations on the floor on a daily, weekly basis as and when required
▪ Ensure visibility in all areas of the hotel at differing times of day/evening
▪ Make travel arrangements as required
▪ Uphold confidentially with the Executive Offices
▪ Other duties as assigned

Your experience and skills include
▪ Minimum 3 years of operational hotel experience required
▪ Excellent written and verbal communication skills
▪ Detail oriented
▪ Strong ability to multi-task and meet deadlines in a fast paced environment
▪ Excellent organizational, time management and administrative skills
▪ Self-motivated and able to prioritize to deliver exceptional results
▪ A passion for guest service and excellence
▪ Positive attitude and supportive, team-based approach towards the attainment of the hotel’s short and long term goals
▪ Ability to work flexible hours and days
▪ Experience with Opera is an asset


Job skills