Transcend is inviting matric holders to apply for the Call Centre Learnership. Apply Now!
NQF LEVEL 3 – CONTACT CENTRE BUSINESS OUTSOURCING SUPPORT
The Contact Centre and Business Process Outsourcing industry is increasingly becoming more diverse, complex, and growing at a fast rate both nationally and internationally.
Customer service is the key to success in the sector and this demands expert utilisation of technology which handles both basic and complex transactions.
This qualification is needed to empower entry level employees to deal effectively with the public and to make a meaningful, positive contribution to customer satisfaction and to the image of the organisation.
Benefits:
Qualification on completion of learnership
National Certificate
NQF Level on completion of learnership
NQF 3
SETA
Service SETA
NQF LEVEL 4 – CONTACT CENTRE OPERATIONS
The Contact Centre industry is fast becoming the next knowledge worker profession. This qualification is designed to meet the needs of those learners who have chosen Contact Centre Operations as their career path.
This qualification should produce knowledgeable, skilled people who are able to contribute to improved productivity and efficiency within the Contact Centre industry.
It should provide the means for current individuals in this field to receive recognition of prior learning and to upgrade their skills and knowledge base.
The qualification is structured in such a way that it exposes individuals to a set of core competences to give a broad understanding of Contact Centre operations and supervision. The electives will allow for a specialisation of competence in either a commercial or an emergency environment.
Benefits:
Qualification on completion of learnership
Further Education 7 Training Certificate
NQF Level on completion of learnership
NQF 4
SETA
Service SETA
Requirements:
Minimum requirements for learnership application
MATRIC or NQF 4
I am interested in
Contact Centre; Commercial; Emergency
Closing Date: 15 September 2022
Location: Johannesburg
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