Sandvik has opened applications for their Experiential IT Learnership Programme. Apply Now!
The purpose of the job is to follow established procedures and guidelines to provide timely and effective support to an office, business unit, department, or other organization group.
Responsibilities:
• Responsible for administrative duties within the IT
• Receiving of IT equipment and coordinating shipment to other countries
• Assist with the IT asset register
• Administer the IT repair process
• Supports the digital signage application, configure and maintain display monitors
• Work according to established processes and instructions
• Provide first-line support including;
• Investigation and diagnosis through phone, remote support and mail
• Log all calls and emails in the incident handling system
• Support users in the use of computer equipment and internal systems by providing necessary training and advice
• Resolving incidents/requests
• Maintain a high degree of customer service for all support queries and adhere to all Service Level Agreements
• Escalate more complex problems to the relevant 2nd/3rd line groups
• Share knowledge and experience with colleagues globally, providing assistance on technical issues
• Logging all relevant tickets with proper categorization and prioritization
• Escalating tickets that cannot be solved within in agreed timescales
• Closing solved tickets with customer confirmation
• Keep open communication with customers
• Full knowledge on how to use the Incident Management process and tools
• Knowledge of Problem & Change Management processes
Requirements:
• Matric (Grade 12) or equivalent qualification.
• Diploma or similar qualification (Advantageous)
• Minimum of 1 years’ experience in a similar position.
• Proficient in Microsoft office. Minimum requirement is to be proficient at intermediate level
• Proven ability to work efficiently within a Distribution Service environment and complete duties in an autonomous manner
• Proven ability to effectively communicate, liaise and negotiate with a range of stakeholders
• Commitment to excellence and timeliness in internal client service
• Positive attitude and willingness to learn
• Excellent written and oral communication skills
• Able to adapt to change
• Lateral thinker & Problem Solver
Location: Kempton Park
Closing Date: 12 May 2022
Job Reference: R0038980
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