Sanlam is looking for a Call Centre Agent. Apply Now!
Sanlam Corporate Cluster comprises of the two existing businesses – Sanlam Employee Benefits (SEB) and Sanlam Health Management (SHM) and the soon to be established Sanlam Corporate Solutions. These businesses enhance our corporate business offering through providing integrated solutions for corporate clients both in South Africa and across the African continent by providing tailored solutions to targeted corporates. SEB CORE specializes in retirement fund administration to institutional retirement funds spread over a number of industries and services from large single employer run stand-alone funds to multi-employer umbrella funds. This business unit is also responsible for ongoing client servicing ranging from board of Trustees, Employers, Intermediaries and Employees. It is also responsible for the IT deliverables and digital strategy for Sanlam Employee Benefits.
Responsibilities:
• Effective servicing clients via telephone, mail and walk-in interactions with all retirement fund administrative matters
• Adhering to the implemented processes, policies and procedures and keeping to all Service Level Agreements
• Handling of general information requests from clients in a professional, effective and efficient manner
• Nurture and build strong relationships with internal and external clients
• Updating of member information accurately on system
• Outbound dialing will be required dependent on project specific tasks
• Support and contribute towards the Sanlam Digital Strategy
Requirements:
• Matric/Grade 12
• Experience in a customer centric environment
• Knowledge of Financial Services would be advantageous
• Computer literate with proficiency in Microsoft Office (word, excel and Outlook)
• Competency in an African language
Competencies:
• Customer Service
• Administration
• Quality, compliance and accreditation
• Team Support
Location: Bellville
Date Posted: 15 February 2022
Closing Date: Not Specified
APPLY HERE