Takealot is looking for a Shopping Assistant. Apply Now!
takealot.com, a leading South African online retailer, is looking for a highly talented Online Shopping Assistant – Fixed Term Contract to join our team in Cape Town.
“takealot.com is a young, dynamic, hyper growth company looking for smart, creative, hard- working people with integrity to join us. We offer a market related, Total Remuneration Package.
Furthermore, because we operate in a fast-growing, quick-moving environment, we’re looking for someone who is entrepreneurial, thrives when the going gets tough and is solutions-driven to simplify and innovate. If you’re results-oriented, self-motivated with attested retail/e- commerce experience, this is your opportunity to kick-start your career.”
Responsibilities:
• Deliver timely, accurate and professional customer service.
• Resolve product or service problems by utilising your listening skills to clarify our customer’s query; assess any service failure to identify the root-cause and take appropriate action.
• Communicate with our customers via phone, email and chat.
• Utilize a variety of software tools to navigate to a resolution.
• Liaise between internal departments to solve our customer queries.
• Take ownership of our customers and ensure their needs are met in accordance with being Africa’s most customer-centric company.
Requirements:
• Matric / Grade 12
• At least 6 – 12 months customer service experience
Competencies:
• forthright but respectful
• expert at doing, who can not only design but also execute
• analytical, able to use data to make decisions
• competitive, self-directed and strive to be the BEST (GREAT requires a lot of work and does not only happen during business hours)
• passionate about the potential of e-commerce and delivering a world-class customer experience
• entrepreneurial, thrives under change and accepts it is a constant and always looks for solutions to do something better and faster
• able to think about problems from a business perspective using technical and product input
• curious and challenge the status quo
• innovative and enjoys iteration
• collaborative
• SMART, has INTEGRITY and is HARDWORKING
Location: Western Cape
Closing Date: n/a – Apply ASAP